Guarantee Condition
All the products we sell on our website are under the guarantee of the importer or manufacturer company and the repair and replacement procedures are performed by the guaranteeing company and its authorized services. Pocket scales, test equipment or similar delicate products are not protected against impact and can only be repaired / replaced if they fail on the day of delivery. Please check the product during delivery to ensure that the guarantee conditions apply.When you see a damage, keep a record and do not get the product. Changes to the product, deformation of the product or deterioration of the original design of the product are not covered by the guarantee. You can contact your nearest authorized service representative with a warranty certificate or invoice for your defective product. New products you receive from the defective packaging fall into the category of defective new products . It is enough to send such products in their original packaging and with all accessories, directly to the address of Aleks Makine, under the condition of "being as you buy".Product Rebate Condition
In the event that the product you purchased through our site is found to be faulty, you must contact us at info@alexmakina.com at the latest within 7 days of delivery. Following this information, the faulty product that you send to us with the cargo company will be replaced with a new one. If the ordered product defect is due to customer use or if the product has been used within 7 days, the product will not be returned or exchanged. Chemical materials are strictly non-refundable. Before sending a refund for international orders, you must provide information by e-mail to info@alexmakina.com in order for your refund to be initiated. Since returns are not sent or extra tax or customs payments are completed, all shipment, taxes and customs payments of returned products are the customer's responsibility. In such cases, such payments are deducted from the customer's refund. As the product return and replacement conditions, practices are essential in accordance with the Law No. 4077 on Consumer Protection.